Tuesday, 18 March 2008
Welcome to the new site
I plan on gathering a staggering amount of complaints about AOL (America Online) and then sending it to the appropriate person at AOL. Should make for a good read!!
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4 comments:
Sam,
my name is Kelly. I had been an AOL Silver Customer since Nov 2007. The usual Aol Silver up to 2megs.
They capped me but denied it at 576kbps (according to various engineers is a dead giveaway to AOL capping me at 512kbps). The speed never went up on or off peak.
My line quality and phoneline length from my exchange is the typr of line you'd get up to 16meg easily on.
I tried to ask for my MAC code to migrate to SKY Broadband. On the day I asked for it I was unaware that AOL ceased (cancelled) and reprovided a mass of people including my line from AOL Silver to AOL Silver provided by LLU (i.e: AOL's equipment in BT exchange not BT's equipment.
This mass cease and reprovide caused my request of a MAC within 5 working days to fail.
When I rang five days later to see where my MAC was. AOL told me the rep had actually CEASED my broadband.
Which means instead of being offline for 2 hours max. I was looking to be off for 3 weeks.
Then the AOL marker was to come off my line 2 weeks later. The 12th of March came and went. I phoned BT Wholesale (the part of BT that controls broadband lines)they said that INDEED the AOL Silver had stopped and been removed from my line on the 12th of March.
And here's the unbelievable bit...AOl had then put their upgraded LLU version of Silver on my line later on the 12th of march.
This was the day I planned to call SKY to set up new broadband with them..old skool style...because I'd no MAC to give them.
So their was a new LLU service on my line. I phoned AOL. They denied they had a product on my line.
I rang BT Wholesale again. They said it was possible to be cheeky enough to get AOL to admit they had a product on my line. Once I'd prove that...I'd be able to ask for a MAC code for THAT new product.
How did i get AOL to finally admit they'd cancelled my broadband only to put new product on my line stopping me from getting SKY?
I told them BT Wholesale told me. And there was no point lying to me as I would contact Ofcom.
AOL then got a superviser (be it in Asia and 35minutes later) who said sorry...they had done a 'mass cease and reprovide including my number'.
I asked them for my MAC. Checked with SKY and BT that it was real and valid...and ran like the wind away from AOL to SKY.
Remember people. If you are in contract with AOL...pay to get out of it. If your contract has finished....get the hell out of there. Do not resign to a new 18 month contract.
AOL do not to make contacting them easy. Not by AOL LIVE HELP. Not by the messageboards they have and dont read.
The phone number may have gone from 0870 to 0844. But having someone who doesnt know about broadband...read from a script and tell me that everything at my end is wrong and it's never AOL's fault is just plain rubbish.
And this c**k up of a takeover from Carphone-warehouse with Talk Talk is the last straw.
thanks southpaw Posted this up today
i use to work for aol... they got a script for everything when a member is trying to cancel
I cancelled my aol broadband in Jan, in May I received a bill for £19.98, I phoned Member services and spoke to their supervisor who agreed that the account was cancelled and I owed no money, he confirmed this by e mail, in June Ireceived a demand for £39.96, I sent them a copy of their supervisors e mail, today I received a letter from a debt collector for £62.96.What next ? Mike
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