Whats Wrong With AOL?

The Following has been taking from possumblog.com and i found this in the search engine. Whats wrong you ask well here is what happend to Terry Oglesby...

"I'd had AOL a long time ago, and it wasn't great, but the latest go-'round with them was much more pleasant. I signed up for one of those 1070 free hour deals with a disc I got in the mail, and I have to say that the service was much better this time. Only a few unexpected times when it knocked itself offline, but overall, about as good as any other service, and they had a pretty robust popup/spam/virus blocking system. So, after the free trial, I let it go on for the next few months. Then they had a price increase from $21 (which is too high considering services such as NetZero) to $26.

26 bucks for dialup? When I found out my phone company had DSL for the same price, it seemed pretty dumb to keep paying for worse service--and the inability to use the telephone during the ultralong sessions of Googling.

After I got my new service fixed up, I called AOL customer service last night to cancel it. After the usual round of 5,000 voice prompts to make sure my information is kept secure, I was routed to the pleasant voice of a young woman in Southwest Asia. And then I went though all the same questions again.

Finally got time to say that I wanted to cancel my service, so I had to give some reasons--1) I can get DSL, and 2) DSL is just as cheap. More questions, more reading from a prepared script about how great and wonderful AOL is, more begging to stay with them, last-ditch decreases in price, the reminder that I can still access AOL over my DSL for only $9 extra per month--on and on.

Nope. Nope. Nope. Not interested. Nope. Nope. No thank you.

Until something in the script called for the girl to challenge me--"You say that price is important to you, but you do not want to save money with this plan!? Why would you say you want to save money if--"

GRR!

DO NOT CHALLENGE MY DECISION!

"Because I want to cancel my service, and I want to cancel it now, and I have tried to be as patient as I possibly can over the past ten minutes, and I am not interested in ANY additional services, nor in continuing to pay for anything from AOL, and I want my account cancelled now!"

Another five minutes of script reading.

::sigh::

Got an idea, here, AOL--don't be a butt towards me if I decide to cancel my service. My money, my decision, and I don't need you to berate me for it.

Hmph!

Stupid AOL."