Got this from a reader of the blog, her name is kelly and she is a AOL hater like me and you. This was her experience,...
"Sam,
my name is Kelly. I had been an AOL Silver Customer since Nov 2007. The usual Aol Silver up to 2megs.
They capped me but denied it at 576kbps (according to various engineers is a dead giveaway to AOL capping me at 512kbps). The speed never went up on or off peak.
My line quality and phone line length from my exchange is the type of line you'd get up to 16meg easily on.
I tried to ask for my MAC code to migrate to SKY Broadband. On the day I asked for it I was unaware that AOL ceased (canceled) and re provided a mass of people including my line from AOL Silver to AOL Silver provided by LLU (i.e: AOL's equipment in BT exchange not BT's equipment.
This mass cease and re provide caused my request of a MAC within 5 working days to fail.
When I rang five days later to see where my MAC was. AOL told me the rep had actually CEASED my broadband.
Which means instead of being off line for 2 hours max. I was looking to be off for 3 weeks.
Then the AOL marker was to come off my line 2 weeks later. The 12th of March came and went. I phoned BT Wholesale (the part of BT that controls broadband lines)they said that INDEED the AOL Silver had stopped and been removed from my line on the 12th of March.
And here's the unbelievable bit...AOl had then put their upgraded LLU version of Silver on my line later on the 12th of march.
This was the day I planned to call SKY to set up new broadband with them..old skool style...because I'd no MAC to give them.
So their was a new LLU service on my line. I phoned AOL. They denied they had a product on my line.
I rang BT Wholesale again. They said it was possible to be cheeky enough to get AOL to admit they had a product on my line. Once I'd prove that...I'd be able to ask for a MAC code for THAT new product.
How did i get AOL to finally admit they'd canceled my broadband only to put new product on my line stopping me from getting SKY?
I told them BT Wholesale told me. And there was no point lying to me as I would contact Ofcom.
AOL then got a supervisor (be it in Asia and 35minutes later) who said sorry...they had done a 'mass cease and re provide including my number'.
I asked them for my MAC. Checked with SKY and BT that it was real and valid...and ran like the wind away from AOL to SKY.
Remember people. If you are in contract with AOL...pay to get out of it. If your contract has finished....get the hell out of there. Do not resign to a new 18 month contract.
AOL do not to make contacting them easy. Not by AOL LIVE HELP. Not by the message boards they have and don't read.
The phone number may have gone from 0870 to 0844. But having someone who doesn't know about broadband...read from a script and tell me that everything at my end is wrong and it's never AOL's fault is just plain rubbish.
And this c**k up of a takeover from Carphone-warehouse with Talk Talk is the last straw."
Lets take another look..
"AOL told me the rep had actually CEASED my broadband."
Do AOL just emply any old chump to work or are they the worse half of the 1 in 2 people that graduate from american schools. Even then it may have been a foreign rep, at least they work hard but just dont understand what we want...!!!!!
Wednesday, 2 April 2008
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2 comments:
my name is michael greenwood n in all the 12 years i have been with aol i have had nothing but trouble with them. where can i start, never take money out of the bank,at one stage they run me a bill up of x amount which i tried paying by card they told me they did;nt except the cards i had but would be able to send a cheque which i did. Thought that was it, bill payed but week later my broadband was off,i phoned them up just to get told they did not recive no cheque,i went to my bank to find out why, the bank gave me a print out of the cheque and told me the cheque had been recived and cashed by AOL.phoned AOL back still the same it took 3 months before they admitted it had been cashed by them,they agreed to give me broadband free for a few month so they should all the stress i had due to them.thought that was the end of the stress from them but OH NO i am back to square one with them but this time its with the AOL talk not taking the money out when they should just trying whenever they want which left me owing them again ,they bared my outgoing calls and when i spoke to them they said the bill was cleared 2 people told me this and put my outgoing calls back on.I went to my bank who told me it had not been payed so again i phoned aol for another person to tell me its was still outstanding .then on the 9th of april AOL took the outstanding amount out of my bank but on the 15th of april i recived an email from them telling me my aol talk had been cancelled .since then i have gone to bt for my calls but have to use a code before the number to be able to ring out due to aol putting a block on the phone which when phoned them they are trying to tell me they have not and also told me to ring back in 24 hours.
I HAVE HAD ENOUGH OF AOL AND REALISED ITS POINTLESS RINGING THEM AS U GET NOWHERE U HAVE TO EXPLAIN EVERYTHING ABOUT TEN TIMES TO THEM ,THEY MUST EMPLOY CLOWNS.........I WOULD ADVISE EVERYONE TO STAY WELL CLEAR OF AOL OR SHOULD I SAY A.O.HELL......
lol..america online..NUFF SAID virgin FTW ;)
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